Hiring for Non-Voice Process

Confidential

JOB DESCRIPTION :-
Inbound Sales and Technical Support Specialists to help customers establish and enhance their online

presence by providing web-based technical support, product information, first-rate customer service and

Selling products and services as per customer needs.

KEY SKILLS:-
·         Customer service oriented in a high pressured environment

·         Provide immediate Advanced Support via chat, and accompanying support via phone when necessary
·         Must possess methodical and deliberate troubleshooting skills
·         Exceptional attention to detail in troubleshooting and documentation
·         Determine course of action based on extremely complex issues in a time-pressured environment,

often with only a portion of the information needed to fully analyze the issue
·         Multi-task multiple issues between customers ranging over Windows and Linux platforms in

·         Dedicated and Virtual Dedicated environments
·         Strong knowledge of internet technology
·         Advanced Server Management – Windows & Linux, Various Control Panels
·         Advanced understanding of Wordpress development and troubleshooting techniques

Experience Required:
·         Accomplished experience selling and servicing technology products or services to small businesses

and consumers is a strong plus
·         Ability to deliver stellar customer service while troubleshooting a technical support call
·         Meet or exceed expectations through a metrics driven performance standard. We want the best for you and

·         for our customers
·         Consult, recommend and enable the right online product and service strategies to help customers with their

business or personal needs

·         Knowledge of internet, social media and/or small business is highly preferred

·         Excellent spoken and written communication and strong interpersonal skills to include proven

rapport building and sales techniques

DESIRED CANDIDATE PROFILE:
·         Tech Graduates – Any Graduate with prior technical expertise

·         Candidate should have good knowledge about Computer

·         Must be 18 years of age or older

·         Candidate should have graduated

·         Candidate should have excellent Interpersonal skills

·         Open to work in rotational shifts, according to business needs

·         Must pass Operations Validation

·         Candidate should have all relevant documents

 

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